Conversion Rate

The share of visitors who take the action you care about, such as buying.

Conversion rate = conversions ÷ visitors × 100

Why it matters

It connects design directly to business results.

How to use it

  • Name the one action you are measuring.
  • Split it by step and segment.
  • Use an A/B test to prove cause and effect.

Example

If 300 of 10,000 visitors buy, conversion is 3%.

Go deeper: Nielsen Norman Group